Refunds, returns, and exchanges

Our 7-day Return Policy

At Deals ensuring your complete satisfaction with every purchase is our top priority. We're committed to transparency in our policies to build trust with our valued customers.

If you are not completely satisfied with your purchase, we do offer a 7-day return window. We will take back the product and give you a full refund.

If you wish to process a return, please proceed with the following guidelines:

Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
Return request must be submitted within 7 days of when your product was shipped.
Submit your return request to customerservice@deals.florist or through our contact us, please include your order number and the reason for return. Upon approval, you will receive further instructions and the address of the warehouse where you should ship back the product.
The return shipping fee is the responsibility of the customer.
Please ship back your return as soon as possible. All returns must be postmarked within the 7 days of your return window.
To assure your refund, please use a trackable shipping service. We will not be responsible for lost or missing packages.
Upon receipt of your shipment, your refund will be processed within 7-10 business days.
A credit will be applied to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Refunds:

Upon receiving your returned item, our dedicated team conducts a thorough inspection to ensure it meets our return criteria. We believe in transparency throughout the refund process. Subsequently, we will send you an email notification acknowledging the receipt of your returned item. This email will also inform you whether your refund has been approved or rejected. If your refund is approved, it will be promptly processed, and the refunded amount will be credited back to your original method of payment within 7-10 business days. To initiate the refund process, please contact our customer service team via phone at +971-4-252-6555 or email us at customerservice@deals.florist.

I Haven’t Received My Refund

If you haven’t received a refund yet, please contact your credit card company, there is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that a refund has posted. If you’ve done this and you still have not received your refund yet, please contact us

Items Exempt From Being Returned

Gift cards
Sale items or clearances are FINAL SALE and cannot be returned.

Exchanges:

If you require an exchange, we encourage you to promptly contact our customer service team via phone at +971-4-252-6555 or email us at customerservice@deals.florist to initiate the exchange process. Our commitment to transparency extends to exchanges, where we strive to provide clear communication and seamless resolution. Upon receipt and inspection of your returned item, we will dispatch the replacement item(s) if they are available in stock. If the desired item is out of stock, we will either issue a refund or offer an alternative solution that meets your needs.

Wrong Or Damaged Item Received

Have you received a damaged or wrong item, please and we will provide you with a free replacement. A shipping label will be provided to return your product. We will cover all shipping costs.

We ask you to inspect all items upon delivery and report to us any damages right away so we can handle your concern correctly.

For damaged products please save all packaging materials and damaged goods before, so a claim can be filed correctly.

I’ve Entered The Wrong Shipping Address

If this happens to you, contact us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and we ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.

Cancellation Policy:

You may ask us to cancel your order. Please know we are unable to cancel your order once it has been processed and/or shipped. You should consider returning it after delivery.

Restocking Fee:

Rest assured, no restocking fee applies at Deals . We believe in transparent pricing and policies to ensure a seamless shopping experience for our customers.

Tracking the parcel

You are timely updated about the status of your package through email. You may also track down your parcel by provided tracking number.

In case of any query, contact us at our customer care center or email us your query at customerservice@deals.florist

Got any Questions?

If you have any questions or concerns, please contact us:

Customer Support: 8AM - 8PM GST

Phone: +971-4-252-6555

Email: customerservice@deals.florist

Address: Street 64 - Mina Jebel Ali - Industrial 1 - Dubai 410260 - United Arab Emirates