Shipping Policy

“Deals’’ This policy is applicable to ( UAE) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

Shipping Rates and Estimates

Order cut-off time will be 07:00 PM (GMT+04:00) Gulf Standard Time (Dubai)

Preserving Freshness and Quality

We prioritize freshness by aiming to deliver orders as early as possible. Additionally, there are no same-day delivery charges. However, for perishable items such as flowers, chocolates, cakes, dates, and fruits, we require at least 24 hours' notice for any change in delivery date. Failure to provide sufficient notice may result in charges as follows:

We appreciate your cooperation in adhering to these policies as they are instrumental in maintaining the freshness and quality of our products.

International Shipping

At present, our delivery services are exclusively available within the UAE, covering areas such as Ajman, Dubai, Abu Dhabi, and Sharjah. Unfortunately, we do not offer international shipping services at this time.

In-House Delivery Fleet

To ensure reliability and efficiency, we operate our own fleet of delivery vans rather than relying on external partners. This allows us to maintain control over the entire delivery process, from dispatch to arrival.

Shipment Confirmation and Order Tracking

Upon shipment, we provide tracking numbers for all orders. This allows you to monitor the progress of your package until it reaches its destination. You will receive your tracking number via email for easy reference.

CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at customerservice@deals.florist 

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Customs, Duties, and Taxes

Please note that any customs duties or taxes incurred during shipping are the responsibility of the customer. We advise customers to familiarize themselves with relevant import regulations to avoid any unforeseen charges.

Resolution for Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please notify us immediately with details of the issue. We are committed to resolving such matters promptly, whether through replacement, refund, or alternative solutions.

Undelivered Items

If you have not received your item within the expected timeframe, please contact us via email. We will promptly investigate the status of your order with our shipping department and delivery agent to ensure a resolution.

Got any Questions?

If you have any questions or concerns, please contact us:

Customer Support: 8AM - 8PM GST

Phone: +971-4-252-6555

Email: customerservice@deals.florist

Address: Street 64 - Mina Jebel Ali - Industrial 1 - Dubai 410260 - United Arab Emirates